Refund, Returns, and Warranty Policy

Last Updated: July 2026

At Bybsa Solutions Co., we always try to ensure product quality and customer satisfaction. Before shipping, our products are checked carefully to provide customers with the best possible experience.

This Refund, Returns, and Warranty Policy explains the conditions for product return, refund, exchange, and warranty services for purchases made from BybsaBD.com.

By purchasing from our website, you agree to the following policy.

Return Policy

General Return Conditions

We do not accept returns after successful delivery except for specific cases mentioned in this policy.

A return request may only be considered if:

  • Customer receives the wrong product
  • Product has a verified manufacturing defect
  • Product is damaged before delivery

The issue must be reported within a reasonable time after receiving the product.

Returned products must include:

  • Original packaging
  • Accessories
  • Invoice or purchase information

Printers & Electronic Devices

For products including:

  • Thermal Printers
  • Barcode Scanners
  • Cash Drawers
  • POS Hardware
  • Other Electronic Devices

Returns are not accepted after delivery confirmation.

If a product has a verified hardware issue or manufacturing defect, we will provide warranty service, repair, or replacement according to warranty conditions.

Consumable Products

The following products are not eligible for return:

  • POS Rolls
  • Barcode Labels
  • Custom Stickers
  • Printed Labels
  • Thermal Transfer Ribbons
  • Customized Products

Due to product nature, storage requirements, and customization, these products cannot be returned after delivery.

However, verified production defects will be reviewed by our team.

Exchange Policy

Product exchange depends on:

  • Valid reason
  • Product availability
  • Product condition

Exchange requests will only be accepted after inspection and approval.

Products with physical damage, misuse, missing accessories, or damaged packaging may not be eligible for exchange.

Customized products cannot be exchanged after production approval.

Refund Policy

Refunds are applicable only under approved conditions.

A refund may be provided if:

  • Replacement is not possible
  • Warranty solution cannot be provided
  • Order cancellation request is approved before processing
  • The product/service cannot be delivered by us

Refund requests are subject to verification.

After approval, refunds are processed within:

7–14 working days

Refunds will be completed through an approved payment method.

Warranty Policy

Warranty coverage depends on the product category, brand, and specific warranty conditions.

Thermal Printer Warranty

For Thermatek Thermal Printers:

Total Warranty Coverage: 2 Years

Includes:

  • 1 Year Motherboard Warranty
  • 1 Year Service Warranty

Printer Head Warranty

Printer head is considered a consumable part.

Printer head warranty is not provided.

Printer head issues caused by:

  • Regular usage
  • Dust
  • Scratches
  • Low-quality labels or paper
  • Improper cleaning
  • Normal wear and tear

are not covered under warranty.

Warranty Claim Process

For warranty service:

  1. Customer must contact our support team.
  2. Purchase information/invoice may be required.
  3. Product must be brought or sent to our registered office.

Customers are responsible for transportation or courier costs related to warranty claims.

Warranty Service Process

After receiving the product:

  • Our technical team will inspect the product.
  • Problem verification will be completed.
  • Repair, replacement, or other solutions will be provided based on warranty eligibility.

Service time depends on:

  • Product condition
  • Issue complexity
  • Parts availability

Warranty Does Not Cover

Warranty service will not apply for:

  • Physical damage
  • Broken parts
  • Liquid damage
  • Burn damage
  • Electrical damage due to improper power supply
  • Unauthorized repair
  • Modification
  • Misuse or negligence
  • Accidental damage
  • Consumable parts

Replacement Policy

Replacement may be provided when:

  • A manufacturing defect is confirmed
  • Repair is not possible
  • Replacement stock is available

Replacement approval depends on technical inspection.

Custom Order Policy

For customized products including:

  • Custom-size labels
  • Printed stickers
  • Special production orders

Customers must confirm all requirements before production.

Including:

  • Size
  • Material
  • Quantity
  • Design
  • Specifications

After production starts, custom orders cannot be cancelled, returned, or refunded.

Final Decision

Bybsa Solutions Co. reserves the right to make the final decision regarding:

  • Return approval
  • Exchange approval
  • Refund approval
  • Warranty eligibility

All decisions will be made after proper verification and inspection.

Contact Information

Bybsa Solutions Co.
Dhaka, Bangladesh

Support: 01814-585858

Website: BybsaBD.com